At Niko Forge, every piece is individually handcrafted with care and attention to detail. Customer satisfaction is important, and any questions or concerns about an order are always welcome.

Please read the following policy before making a purchase or placing a custom order.

Returns for Standard Products

For standard, non-personalised products purchased online, customers have the right to cancel their order within 14 days of receiving it, without giving a reason.

To request a return, please email niko.bladesmith@gmail.com within 14 days of receiving your order, clearly stating your intention to cancel the purchase.

Once the cancellation request has been made, the item must be returned within a further 14 days.

Customers are responsible for the direct cost of return postage for change-of-mind returns.

Condition of Returned Items

Please return the item with all accessories supplied, including any leather sheath, protective case or other accompanying items. You may inspect and handle the product as reasonably necessary to establish its nature, characteristics and functioning. Handling beyond this may result in a lawful deduction for any reduction in value, as explained below.

Original packaging is not required, but products must be securely packaged to prevent damage during return transit.

If an item has been used, altered or damaged due to handling beyond what is reasonably necessary for inspection, an appropriate deduction may be made from the refund to reflect any reduction in its value, in accordance with applicable consumer law.

These conditions do not affect statutory rights relating to faulty or incorrectly described products.

Custom and Personalised Orders

Many Niko Forge products are individually commissioned and created to meet specific customer requirements.

For goods genuinely made to your individual specifications or clearly personalised, the statutory fourteen-day change-of-mind cancellation right does not apply. I do not accept change-of-mind returns or offer change-of-mind refunds for these commissions.

Please review the agreed design, materials, dimensions and price carefully before confirming your order. These details and the applicable cancellation terms will be communicated before the order is confirmed and payment is accepted.

If you request cancellation before completion, any cancellation payment will be assessed under the terms agreed before ordering and applicable consumer law, taking account of work completed, materials committed and losses reasonably incurred, including reasonable steps to reduce those losses.

Products that are simply handmade or made to order, without being personalised or created to individual specifications, may still qualify for the standard cancellation right.

Nothing in this section affects your statutory rights where goods are faulty, not as described or otherwise do not meet the agreed specifications or applicable consumer law requirements.

Handmade Products & Natural Variations

Every Niko Forge piece is individually handcrafted, making each item unique.

Due to the nature of traditional forging and handmade production, slight variations in shape, dimensions, texture, finish and other details are to be expected.

Photographs, sketches and design drafts provided during the ordering process are intended as visual references. The finished product may differ slightly from these references while remaining consistent with the agreed design and specifications.

Such natural variations are part of the handmade character of each piece and do not, on their own, constitute a fault or grounds for a refund.

Significant differences from the agreed specifications, or products that are faulty or not as described, will be handled in accordance with applicable consumer law.

Refunds

Eligible refunds will be issued to the original payment method.

Where required by law, refunds will include the original standard delivery charge. Additional costs for upgraded delivery services selected by the customer are not refundable.

Refunds will be processed within 14 days of receiving a valid cancellation notice. Where goods have already been delivered, reimbursement may be withheld until the returned goods are received or evidence of their return is provided, whichever occurs first.

Any lawful deductions for diminished product value will be explained to the customer.

Exchanges

Exchanges for standard products may be arranged, subject to availability.

To request an exchange, please email niko.bladesmith@gmail.com before returning the item.

Any additional delivery charges for voluntary exchanges will be confirmed in advance.

Exchanges are not generally available for genuinely personalised or bespoke commissions due to their individual nature, except where required by consumer law.

Faulty, Damaged or Incorrect Products

If an item arrives damaged, is faulty or does not meet the agreed specifications, please contact niko.bladesmith@gmail.com with your order number, a description of the issue and photographs where possible.

Every concern will be reviewed carefully and handled in accordance with applicable Irish and EU consumer law.

Depending on the circumstances, customers may be entitled to a repair, replacement, price reduction or refund.

Where a return is required because a product fails to meet statutory consumer guarantees, the applicable return costs will be covered by Niko Forge.

These rights also apply to handmade, custom-made and personalised products.

How to Arrange a Return

To arrange a return or exchange, please contact:

Email: niko.bladesmith@gmail.com

Include your order number and the reason for your enquiry. For statutory change-of-mind cancellations, you do not need to provide a reason.

Return instructions and the appropriate return address will be provided by email.

Please ensure all returned products are packaged securely, particularly knives, axes and other sharp or heavy items, to prevent injury or damage during transport.

Your Statutory Rights

Nothing in this policy limits or excludes your rights under applicable Irish and EU consumer protection legislation.

Contact

Niko Forge

Email: niko.bladesmith@gmail.com

For any questions about returns, refunds, exchanges or custom commissions, please get in touch. Every enquiry is welcome, and a response will be provided as soon as possible.